The Studio – Jewelry Blog by Rio Grande

An Ethics Award for Rio Grande: One Employee’s Real-Life Tale

Feb 12, 2014
2 Comments
Amy Cliser
Posted by
outside.rio_1

Here at Rio, we all strive to do business in ways that honor our customers, community, environment, and one another. Saul Bell founded the company back in 1944 as a small family-run business and, though it has grown to have more than 300 employees and is now a proud member of the Berkshire Hathaway family of companies, the company is still run by members of the Bell family, and it still feels like a family affair. Recently, we were surprised and elated to be recognized by The Samaritan Counseling Center as a recipient of one of its 15th Annual New Mexico Ethics in Business Awards. The award is based on "high standards and exemplary practices," something Rio Grande strives for every day of the year.

outside.rio_1I manage Rio Grande’s social media marketing and customer interaction and I’d like you to know how this plays out in real life from a personal point of view. Join me on a quick tour of my daily experience at Rio.

  • Source of Pride #1:
    We literally are powered by the sun. First thing every morning, I park my car, along with everyone else here, under the shelter created by Rio Grande’s five acres of solar panels—panels that provide 1.6 million kilowatt hours' worth of electricity each year, enough to run every corner of our business and then some.
  • Source of Pride #2:
    When I enter the building, I see bulletin boards with health tips, challenges, and the schedule for health education classes here in the building. There’s even a gym. Healthy living is a big value here.
  • Source of Pride #3:
    Walking past various departments to get to my desk, I see a wide variety of ethnicities represented. The immediate conclusion is that this is an environment of inclusion and fairness, a huge bonus in my book.
  • Source of Pride #4:
    During the day, I have not only the responsibility but also the authority to make sure that customers are well served, first and foremost. I am empowered to resolve issues in order to improve our customers’ experience with us.
  • Source of Pride #5:
    Since #4 applies to everyone in the company, I see others acting with the same dedication to serve the customer. I witness that every day, and it makes me feel good.
  • Source of Pride #6:
    We offer quality products and services to jewelers who are counting on us, and we have policies that support the customer in receiving the product that he or she needs. I help to manage our product reviews, so I also see how often we are making improvements that customers bring to our attention.
  • Source of Pride #7:
    We work and meet in teams here at Rio Grande, and that helps ensure that everyone’s input is sought and valued.
  • Source of Pride #8:
    There’s a company-wide dedication to employee safety and environmental protection.
  • Source of Pride #9:
    When necessary, the entire company pitches in to get things done, and that includes the Directors. I have seen them in the warehouse, helping stock shelves when the need arises.
  • Source of Pride #8:
    On my way to a meeting, thank-you cards posted in our hallways remind me of contributions we’ve made to our community. I also see collection boxes for our charitable commitment, Jewelers for Children.

This is just a partial list of my favorite things about Rio. Let it speak volumes that these sources of pride are ones that I thought of with very little effort. I am fortunate to get to experience them each and every day.

We know that the Samaritan Counseling Center’s final selection committee analyzed more than 800 pages of reports to select the winners of this year’s New Mexico Ethics in Business Awards. "It is really an honor to receive this award, considering the investigative efforts put into this process! Everyone at Rio Grande is proud and humbled to have been recognized as a recipient of this award," says Molly Bell, executive vice president of Rio Grande.

For further reading, here’s the press release on the Rio Grande website. We are grateful for this honor and appreciate this recognition from our community. Thanks for reading, and see you online!

Learn-with-Rio

Comment on this article

Inside Rio: A Few of Rio Grande’s Favorite Customer Service Superstars

Jan 14, 2014
1 Comment
Heather Apodaca
Posted by

Our Rio Superstars posts usually focus on the many talented jewelers who work on our technical support team. This week, we thought we would visit a different part of Rio and introduce you to just a few of the superstars from our customer service teams. First-rate customer service is one of the things we pride ourselves on here at Rio, so we are thrilled to introduce you to the people who make it all happen.

...Read the Rest

Rio Grande is People: A Glimpse of Rio

Dec 12, 2013
No Comments
Bernadette Bennett

From really big process and system changes to the tiniest details, there’s usually more than one person involved in the decisions around here. We like to call it “whole brain thinking.” Oftentimes, when someone has a good idea, we gather a team to brainstorm it. During one such recent brainstorm, someone had the great idea to create a video that shares a glimpse of the people here and their experiences. Take a look inside Rio!

...Read the Rest

Live Your Best Life, Rio-Style

Jun 12, 2013
1 Comment
Alex Schexnayder
Posted by

When Albuquerque Business First, a local business journal, named Rio Grande New Mexico’s Healthiest Mid-Sized Employer for the third year in a row, associates were honored and humbled—but not surprised. The goal of Rio Grande’s wellness program is to have a healthier, happier, more productive and successful workforce while controlling health care costs.

...Read the Rest

Inside Rio: I Want to Be a Part of It!

Mar 27, 2013
1 Comment
Mark Shipman
Posted by

Mark Shipman has written several posts for The Studio about various aspects of our unique corporate culture here at Rio Grande. Over this time, a number of readers have asked him what participative management is really like at Rio. Take a look at today’s post to learn (one of the reasons) why Rio is SUCH a great place to work.

...Read the Rest

BOO! Halloween at Rio Grande!

Oct 31, 2012
1 Comment
Andy Sherwin
Posted by

We take Halloween seriously at Rio Grande! Take a look at our contest winners!

...Read the Rest

To Your Health: Rio’s Health and Wellness Fair

Sep 20, 2012
No Comments
Andy Sherwin
Posted by

Here at Rio, we’re pretty big on healthy living. We’ve got a gym on site, we have an in-depth wellness program to help keep us in good shape, and we even host events like our annual 5k run. This year marked the eleventh annual Health and Wellness Fair, and we were happy to welcome representatives from all sorts of health-oriented organizations to our front courtyard to help us out!

...Read the Rest

Epilogue: Rio’s Spencer Baum Embarks on Life as a Novelist

Jun 29, 2012
3 Comments
Viqui Sanchez
Posted by

Our very-own Spencer Baum leaves a sad but supportive Rio for the life and career of a full-time novelist! Way to go, Spencer!

...Read the Rest

Home-Grown Jewelry Design

May 14, 2012
1 Comment
Mark Shipman
Posted by

Dozens of talented jewelers and metalsmiths work here at Rio Grande and even though many of them would love to participate in the Saul Bell Design Award Competition, they are not eligible because they are associates of the company. The solution? Our very first ASSOCIATE Saul Bell Design Award Competition! In today’s post take a look at some of the outstanding winners of this inaugural, in-house design competition.

...Read the Rest

Running ‘Cross the Rio Grande: Rio’s Wellness Program in Action

Mar 28, 2012
1 Comment
Amy Dalness
Posted by

Rio Grande’s Wellness Program has been so successful, that the New Mexico Business Weekly recently named us the winner of New Mexico’s Healthiest Employers for the second year in a row! On top of a 5K every season, Rio offers health fairs, an on-site gym, monthly wellness classes (on topics like heart health and stretching at work), on site Zumba and Yoga classes, and bi-annual health risk assessments including blood pressure screenings. We take wellness seriously! Read today’s post to see our Wellness Program in action with highlights from our recent company-wide 5K run.

...Read the Rest