Sometimes folks hear about Rio’s culture and assume that it’s some kind of commune where we all wear necklaces of dandelions and clover. The fact is the Bell family made the decision long ago to move Rio Grande into participative management because they felt that informed, empowered, and caring associates would create the best solutions, provide the best service, and have the most fun. Read on to find out more. . .
Great Place to Work
Here at Rio, we all strive to do business in ways that honor our customers, community, environment, and one another. Saul Bell founded the company back in 1944 as a small family-run business and, though it has grown to have more than 300 employees and is now a proud member of the Berkshire-Hathaway family of companies, the company is still run by members of the Bell family, and it still feels like a family affair. Recently, we were surprised and elated to be recognized by The Samaritan Counseling Center as a recipient of one of its 15th Annual New Mexico Ethics in Business Awards. The award is based on “high standards and exemplary practices,” something Rio Grande strives for every day of the year.
Our Rio Superstars posts usually focus on the many talented jewelers who work on our technical support team. This week, we thought we would visit a different part of Rio and introduce you to just a few of the superstars from our customer service teams. First-rate customer service is one of the things we pride ourselves on here at Rio, so we are thrilled to introduce you to the people who make it all happen.
From really big process and system changes to the tiniest details, there’s usually more than one person involved in the decisions around here. We like to call it “whole brain thinking.” Oftentimes, when someone has a good idea, we gather a team to brainstorm it. During one such recent brainstorm, someone had the great idea to create a video that shares a glimpse of the people here and their experiences. Take a look inside Rio!
When Albuquerque Business First, a local business journal, named Rio Grande New Mexico’s Healthiest Mid-Sized Employer for the third year in a row, associates were honored and humbled—but not surprised. The goal of Rio Grande’s wellness program is to have a healthier, happier, more productive and successful workforce while controlling health care costs.
Mark Shipman has written several posts for The Studio about various aspects of our unique corporate culture here at Rio Grande. Over this time, a number of readers have asked him what participative management is really like at Rio. Take a look at today’s post to learn (one of the reasons) why Rio is SUCH a great place to work.
We take Halloween seriously at Rio Grande! Take a look at our contest winners!
Here at Rio, we’re pretty big on healthy living. We’ve got a gym on site, we have an in-depth wellness program to help keep us in good shape, and we even host events like our annual 5k run. This year marked the eleventh annual Health and Wellness Fair, and we were happy to welcome representatives from all sorts of health-oriented organizations to our front courtyard to help us out!
Our very-own Spencer Baum leaves a sad but supportive Rio for the life and career of a full-time novelist! Way to go, Spencer!
Dozens of talented jewelers and metalsmiths work here at Rio Grande and even though many of them would love to participate in the Saul Bell Design Award Competition, they are not eligible because they are associates of the company. The solution? Our very first ASSOCIATE Saul Bell Design Award Competition! In today’s post take a look at some of the outstanding winners of this inaugural, in-house design competition.
Rio Grande’s Wellness Program has been so successful, that the New Mexico Business Weekly recently named us the winner of New Mexico’s Healthiest Employers for the second year in a row! On top of a 5K every season, Rio offers health fairs, an on-site gym, monthly wellness classes (on topics like heart health and stretching at work), on site Zumba and Yoga classes, and bi-annual health risk assessments including blood pressure screenings. We take wellness seriously! Read today’s post to see our Wellness Program in action with highlights from our recent company-wide 5K run.
Recently our website underwent a complete makeover, and one of the coolest updates, in my opinion, are the product review tabs! As a member of the machine operator team, I make some of this stuff, which means that you, the customer, have a direct line to me, the operator. Your product reviews are a powerful and valuable source of information!