Here at Rio, we’ve created an empowered workplace operating within a common set of principles. So we’ve got a challenging yet supportive environment sharing a common set of values, but what about the tools that make our culture work? Effective feedback is among our most useful (and most used) tools around here. In today’s post, Mark shares 11 framing techniques for giving feedback. Try them and tell us what you think!
Great Place to Work
Here at Rio Grande, there is a lot of enthusiasm for and support of lifelong learning – especially when it comes to learning as much as possible about the products and processes that make our industry ‘tick’. . .
The Principles are Rio Grande’s common value system; the basis for our everyday behavior and decision-making. By using the Principles as our footing, we make the right decision far more consistently. . .
At the beginning of May I turned in my box cutter for a T-shaped Allen wrench. I said goodbye to the forklift and hello to the coiler, the hammered ear wire machine, and the eye-pin slider. Let me be plain: I transferred from the Receiving Team to the Machine Operator Team. . .
Each individual at Rio must make his or her own choice to be empowered. What we can do is provide an environment that nurtures and supports empowered associates. And so, a number of ideas and sources coalesced into a list of four items critical to achieving empowerment. . .
Associates here at Rio Grande are a diverse and talented bunch. My fellow associates have passions that include jewelry making, photography, leather tooling, painting, fabric-crafting and many more. Shannon Demoulin, a graduate gemologist who works on Rio’s Gemstones Team is also a painter and jeweler, and it was her vision ten years ago that Rio should host an annual Rio Grande Associate Arts and Crafts Fair. Every year since, it’s been Shannon’s dedication and energy that has made the event possible. . .
At Rio, we started an adventure seven years ago to address the health and wellness of our associates and their families. It started as a program to reduce our rising medical insurance costs and, in the beginning, was a classic first attempt at a new program: It took some time to engage associates and build internal support. Over time, however, our Wellness Program has shown huge improvement and associate involvement has snowballed. In addition to reducing our insurance costs, we’ve benefitted from the positive side effects of healthier associates, including increased productivity and less absenteeism. . .
Occasionally someone asks me, “What’s it like to work in Technical Support at Rio Grande?” Usually my answer is easily summed up by the big grin on my face. Being part of the Tech Support Team is really cool. The job may not be what what one thinks of as a typical tech support position. Although a good part of our day can be spent at our desks answering customer questions, that’s not the only thing we do – not by a long shot. Our fundamental goal is to help customers get the RIGHT tools and supplies and we help them get information they need…
Recently Rio Grande was honored with two awards that recognize our ongoing efforts to constantly enhance the work/life balance at Rio! Each year, the New Mexico Business Weekly honors 30 New Mexico companies for their cultivation of happy, healthy, and professionally satisfied work forces. “Best Places to Work” award-winners are chosen based upon the philosophy, practices, and benefits of the company, combined with responses to an anonymous associate satisfaction survey.
I began to realize the significance of Rio Grande in the jewelry world at an unexpected place. I was at an awards ceremony…
I’ve been at Rio Grande 10 years now and still feel absolutely blessed to be here. It remains the most challenging job I’ve ever had, but it all happens in the most supportive environment I’ve ever encountered.